On 3rd November 2002, Air India was appointed as an independent custodian at Mumbai.
As a custodian, Air India looks after total cargo activities that is from the stage
of receipt of export shipments in the warehouse till placed on the aircraft with
regard to export cargo and from the stage of import shipments being received from
the flight till delivery to the consignee as regarding import activities. Facilities
are available for acceptance and storage of all kinds of cargo including special
cargo, perishables, dangerous goods, cargo requiring cold storage, valuables, live
animals, heavy out-sized cargo. To electronically interact with its trade partners
Air India has developed its own Cargo Custodian Website. With this facility, Agents,
Customer Airlines, Bank, Customs, Importers and Exporters will be able to interact
with the Custodian through a single web based platform.
Import storage facilities for General and Special cargo
Working Hours: 8 a.m. to 10 p.m. except
Sundays and Public Holidays.
N.B. Working Hours are extendable subject
to Customs permission and Payment of Overtime.
Import Warehouse is subdivided into two.
Light import Warehouse where Import Consignments of upto 100 kgs are warehoused.
Heavy Import Warehouse where Import Consignments of more than 100 kgs are warehoused.
Acceptance, Warehousing and Clearance of Import Cargo for AirIndia and its Customer
Airlines is done in this complex.
Cold Storage Facilities:
Cold Storage at Exports Shed – At present under maintenance
Capacity – 102 sq. meters – Temp 5-10 Degrees C -
Two Reefer Containers – One for Import & One for Export
Capacity : 27000 kgs
Size : Length 40 feet x Width 8 feet x Height 9 feet
Internal Size : Length 38 feet x Width 7 feet.6 inches x Height 8 feet 4 inches
Door Size : Width 7 feet x Height 7 feet 5 inches
Available Temperature : +2 Degree C to – 15 Degree C
Each package should not weigh more than 30 kgs.
Advance intimation/permission to be taken from Arrival Cell either by email or a
The email address as follows :-
Disposal of Uncleared Consignments through Public Auction after a period of 30 days
( under section 48 of the Customs Act 1962 )
Storage for Hazardous Goods:
Total Area 75 sq.meters
Office of the Dy. Senior Manager Cargo Complex.
This Office handles matters pertaining to Complex activities.
Working Hours 9 a.m. to 5 p.m. except Saturdays and Sundays.
Payment of All Charges (Imports/Exports/Import Cell/Consolidation etc)
At present, the payments are accepted by Air India Finance Dept, 2nd floor, Satellite
Building between 1000 to 1700 hrs on Mon-Sat only for Cash/Cheque (please check
in advance with Finance Dept. Tel. 022 28318375, for Sundays/ Customs/Bank Holidays)
Beyond 1700 hours payments are accepted at Air India Cash Counter, Terrminal 2,
Departure Level, CSI (International ) Airport.
Working Hours 9 a.m. to 5 p.m. ( except 2ndSaturdays / Sundays / Holidays
1. Handles matters relating to Import Cargo activities.
2. Handling documentation including receipt of Airwaybills.
3. Issuance of Delivery Orders and Cargo Arrival Notices.
4. Issuance of DO Receipt (Carting/Service Charges & applicable tax)
Working Hours: 24x7
Facilitates clearance of all Direct Delivery consignments of Human Remains, Diplomatic
Mail/goods, Publications, Newspapers, Life Saving drugs, Perishable in nature etc.
HDFC Bank’s revised timings are 1000 to 1800 hours on Mon-Sat only (please check
in advance for Customs/Bank Holidays) for Cash/Cheque.
Direct Delivery of consignments can be obtained by registered CHA (Cargo Handling
Agent) having PD ( Pre-Deposit) Account with Air India, in non banking hours.
Facilitates Console Agents in clearance of Consolidated (Break Bulk) Import Cargo.
Working Hours 9 a.m. to 5 p.m. ( except 2nd Saturdays / Sundays / Holidays
1.Handling of documentation of AWB’s and HAWB’s
2.Issuance of Carting Orders, Billings and Statements.
Working Hours 9 a.m. to 5 p.m.
Amendments to goods submitted by prior IGM.
Functionalities available on the website are:
Enquiry/attachment of MAWB/HAWB
Creation of TSP Receipt cum Gate Pass
3. Request for examination (RFE).
Sanction of D.O
(Delivery Order) by airlines.
Q 1. How to register online ?
A.1 Agents can have a common registration for Exports and Imports.
is taken care by the office of:
Dy.Manager - Cargo Complex,Section,
Air India Ltd,Room No.44,International Air Cargo Complex, Sahar, Andheri ( East
Mumbai - 400 099.
Q 2. Are separate PD Accounts required for Imports?
A 2. No, Exports and
Imports PD Accounts will be common. The Exports PD
Account conditions will hold good for Imports
a) When the PD account balance
touches 30% of opening balance.The PD account holder will receive following alert
message from system "Your PD account has reached 30%. Please replenish your PD account".
However he will still be able to issue TSP receipt.
b) When PD account reaches 10%
of opening balance, the agent will receive following message from system "Your PD
balance has reached 10% .You are not allowed to issue TSP receipt. Please replenish
your PD account".
The Agent must ensure submission of hardcopies of the relevant documents at respective
points of activity.
Q 3. How do I login?
A 3. Click for our URL
cargo.airindia.in which is common
for both Exports and Imports. When you login with your
User Id and Password you have to click on your choice for access i.e exports/imports.
If already logged into Exports, you can click on box ‘go to imports’ to access the
What are the features on the Imports homepage?
A.4. The Imports homepage screen has option
2. Attaching MAWB/HAWB
3. MAWB check.
4. Show all.
When you click on enquiry
the return screen display will allow you to key in MAWB to get data :
a. From IGM
b. From warehouse (if
a. For search from IGM database the display will be a screen
with IGM number/Flt No/Date/Time/Origin/Total pcs/Gross Wt. The box for Dtls when
clicked will give you HAWB details. This data is picked up from the EDI IGM messages
sent by customs to Custodian.
For search from warehouse
database the display will be a screen with MAWB (with Hawb no if consol)
with warehouse details of Rotation number/ Individual HAWB numbers/ pcs/
wt/ description, with indicators of BOE/RFE/FFE/DO/OC/TSP/GD. Please read indicators
as referred below in subtopic of QA 5.
2. Attach MAWB/HAWB.
When you click on Attach
MAWB/HAWB on the homepage it will display screen with boxes for filling up IGM number/year,
MAWB number and HAWB numbers as indicated on the display. These key fields input
by you will allow you to claim ownership for the goods of that combination
When successfully attached the screen will return reporting successful attachment
and whether RFE is to be made. Clicking
on ‘OK’ will display your screen back with box for RFE date. RFE
request can be made only for the next working day provided BOE is received
by the system from Customs. Custodian will forward the goods for examination once RFE from Customs is received online.
This status will be shown in the FFE column of the Homepage.
Once the goods are forwarded for examination, Custodian will send FFE to
Customs. All details pertaining to
the shipment will be shown in the respective columns of the MAWB.
Please nRFE date is to be filled with help of the drop down display of the
This attachment of MAWB/HAWB is allowed only if warehousing of the goods have been
done by the Custodian. If not, the screen will return with error “location not assigned”.
Attachment of a MAWB/HAWB by an Agent is a mandatory step before : a. RFE b. TSP creation is allowed for the goods.
Once attached the MAWB/HAWB
will be displayed on the Homepage of the Agent with
the respective statuses of the shipment.
3. MAWB check.
This fill up box when entered with relevant MAWB no will display details of only the selected master airwaybill
on your home page. This will be useful if your home page has many master/house combinations
attached to your account and the display runs into many pages.
4. Show all:
Displays all the MAWB/HAWBs attached
to your account and on your home page
back again. This is to revert back to your full home page after choosing option
3 listed above.
Q.5. What are the fields on the
MAWB/HAWB displays of the Home page?
A.5. When you log into Imports,
the Homepage will give you all the details of the AWB attached to you viz.
DTLS - This will give you the TSP details if already cut with an option to view
IGM NO - Import General
ROT NO -
Rotation number given by the Custodian in the warehouse.
MAWB NO -
Master airwaybill number.
HAWB NO - House
airwaybill number for Console shipments.
Bill of entry number given by Customs.
Request for examination message sent by Agent to the Custodian.
FFE - Forward for examination sent by the Custodian to Customs.
DO - Delivery Order
sent by the Airline to the Custodian.
OC - Out of charge message
sent by Customs to Custodian.
TSP - Terminal Storage processing
charges for giving delivery of goods.
When you point the mouse on the
following, will indicate:
will give the BOE number, under RFE/FFE/DO/OC/TSP it will indicate
‘Done”, indicating that function has been completed.
Against GD will give date and time of delivery.
‘BOE not cleared” / under RFE ‘Send RFE’
that is the agent has to still send in his request for examination.
By clicking on it the agent will be able to request for examination with
a date chosen from calendar as before.
under BOE ‘customs pending’/under
4) TSP charges will be shown under the TSP column if TSP has been cut and paid .
If TSP has not yet been created a CREATE button will be enabled for him to create
his TSP provided the OC has been received
from customs and the D.O has been issued by the airline.
Q 6. How do I create an Import TSP receipt cum Gate Pass online?
A 6. If an Agent wishes to cut
a receipt online please conform to rules laid down for PD Account holders. He may
cut the TSP online if the CREATE button is enabled under the TSP column for that
R no in his home page. The button will be enabled only if D.O is issued by the Airline
and O.C. is given by Customs.
The receipt can also be cut at the
Custodian TSP counter. Non PD Account holders
can effect payment through the Bank.
Relevant papers pertaining to
the consignment should be submitted at the time of taking delivery.
What is a charges calculator?
A 7. When you click on charges calculator on the homepage,
you will see display screen of Rotation number with Delivery date boxes. You can
give an approximate date of delivery to be taken. When you submit this information the system will display your MAWB/HAWB/Flt
number/date and charges calculated for warehousing.
Q.8. How is Delivery Order be issued online?
A 8. Airlines should release Delivery
Order online once they issue a physical copy of the D.O. to Consignee. To issue
D.O. online input as follows after login:
On the Airline Imports Homepage fill
in details of IGM Number/Year/MAWB
and click ‘GO’. You will get a screen display of your MAWB with relevant details. Click on the box ‘Create” to issue D.O.
This will go as an online message to the Custodian.
What is a help desk?
A.9. This is a facility
desk for our users in cases of any difficulties faced by them online. Contact numbers
i. Registration: 28318185 Mon-Fri from 9a.m. to 5p.m.
for Light Warehouse
28318190 for Heavy Warehouse
28318188 for TSP counter
How to end the Login session?
A.10. User can end the login session by clicking on the Logout
button on the screen.
Q.11. Which are the airlines handled by Air India in Import Warehouse?
AIR INDIA & HANDLED CUSTOMER AIRLINES
ISLAND AVIATION(AIR MALADVIAN)
SOUTH AFRICAN AIRWAYS
Q.12. How the Cargo booked as unaccompanied baggage is cleared?
A.12. Presently the warehouse is under M/S MIAPL where all the unaccompanied baggage
is warehoused and cleared.