AWB Tracking -
BY AI By Airline


General Information

On 3rd November 2002, Air India was appointed as an independent custodian at our base station Mumbai. As a custodian, Air India looks after total cargo activities that is from the stage of receipt of export shipments in the warehouse till placed on the aircraft with regard to export cargo and from the stage of import shipments being received from the flight till delivery to the consignee as regarding import activities. Facilities are available for acceptance and storage of all kinds of cargo including special cargo, perishables, dangerous goods, cargo requiring cold storage, valuables, live animals, heavy out-sized cargo. To electronically interact with its trade partners Air India has developed its own Cargo Custodian Website. With this, Agents, Handled Airlines, Bank, Customs, Importers and Exporters will be able to interact with the Custodian through a single web based platform.

Import storage facilities for General and Special cargo
Working Hours: 8 a.m. to 10 p.m. except Sundays and Public Holidays.
N.B. Working Hours are extendable subject to Customs permission and Payment of Overtime.

Import Warehouse is subdivided into two.
Light import Warehouse where Import Consignments of upto 100 kgs are warehoused. Heavy Import Warehouse where Import Consignments of more than 100 kgs are warehoused.
Acceptance, Warehousing and Clearance of Import Cargo for AirIndia and its Customer Airlines is done in this complex.

Cold Storage Facilities:
Total Capacity: 128 Sq meters
Outer Chamber 102 Sq meters: Temp 2-10 Degrees C
Deep Chamber 26 Sq meters: Temp 0 to minus 10 Degrees C
No weight restrictions, however advance arrangements have to be made for consignments in excess of 500 kgs. through email to

Disposal of Uncleared Consignments through Public Auction after a period of 30 days ( under section 48 of the Customs Act 1962 )

Storage for Hazardous Goods:
Total Area  75 sq.meters

Office of the Senior Manager Cargo Complex.
This Office handles matters pertaining to Complex activities.

Working Hours 9 a.m. to 5 p.m. except Saturdays and Sundays.

Import Cell
Working Hours 8 a.m. to 5 p.m. ( except 2ndSaturdays / Sundays / Holidays )

Handles matters relating to Import Cargo activities.
1. Handling documentation including receipt of Airwaybills.

2. Issuance of Delivery Orders and Cargo Arrival Notices.

3. Acceptance of Payment and issuance of TSP Receipts.

Direct Delivery
Working Hours: 24x7
Facilitates clearance of all direct delivery consignments of HumanRemains, Diplomatic mail/goods, Publications, Newspapers, Life Saving drugs etc.

Console Section
Facilitates Console Agents in clearance of Consolidated (Break Bulk) Import Cargo.
Working Hours 8 a.m. to 5 p.m. ( except 2nd Saturdays / Sundays / Holidays )
1.Handling of documentation of AWB’s and HAWB’s
2.Issuance of Carting Orders, Billings and Statements.

IGM section
Working Hours 9 a.m. to 5 p.m.
Amendments to goods submitted by prior IGM.

Functionalities available on the website are:
1. Enquiry/attachment of MAWB/HAWB
2. Creation of TSP Receipt cum Gate Pass
3. Request for examination (RFE).

4. Sanction of  D.O  (Delivery Order) by airlines.

Q 1. How to register online ?
A.1 Agents can have a common registration for Exports and Imports. 
     Registration is taken care by the office of:
           Manager - Air India
           Exports and Cargo Complex,

           International Air Cargo Complex, Sahar, Andheri ( East ), 
           Mumbai - 400 099.

Q 2. Are separate PD Accounts required for Imports?
A 2. No, Exports and Imports PD Accounts will be common. The Exports PD Account conditions will hold good for Imports as well. 
   a) When the PD account balance touches 30% of opening balance.The PD account holder will receive following alert message from system "Your PD account has reached 30%. Please replenish your PD account". However he will still be able to issue TSP receipt. 
   b) When PD account reaches 10% of opening balance, the agent will receive following message from system "Your PD balance has reached 10% .You are not allowed to issue TSP receipt. Please replenish your PD account".

The Agent must ensure submission of hardcopies of the relevant documents at respective points of activity.

Q 3. How do I login?
A 3. Click for our URL which is common for both Exports and Imports. When you login with your User Id and Password you have to click on your choice for access i.e exports/imports. If already logged into Exports, you can click on box ‘go to imports’ to access the website.

Q 4. What are the features on the Imports homepage?

A.4. The Imports homepage screen has option of:
1. Enquiry
2. Attaching MAWB/HAWB
3. MAWB check.
4. Show all.

1. Enquiry.
When you click on enquiry the return screen display will allow you to key in MAWB to get data :
    a. From IGM 
    b. From warehouse (if already warehoused) 

  a. For search from IGM database the display will be a screen with IGM number/Flt No/Date/Time/Origin/Total pcs/Gross Wt. The box for Dtls when clicked will give you HAWB details. This data is picked up from the EDI IGM messages sent by customs to Custodian.
For search from warehouse database the display will be a screen with MAWB (with Hawb no if consol)  with warehouse details of Rotation number/ Individual HAWB numbers/ pcs/ wt/ description, with indicators of BOE/RFE/FFE/DO/OC/TSP/GD. Please read indicators as referred below in subtopic of QA 5. 

2. Attach MAWB/HAWB.

When you click on Attach MAWB/HAWB on the homepage it will display screen with boxes for filling up IGM number/year, MAWB number and HAWB numbers as indicated on the display. These key fields input by you will allow you to claim ownership for the goods of that combination  When successfully attached the screen will return reporting successful attachment and whether RFE is to be made.  Clicking on ‘OK’ will display your screen back with box for RFE date. RFE  request can be made only for the next working day provided BOE is received by the system from Customs. Custodian will forward the goods for examination  once RFE from Customs is received online. This status will be shown in the FFE column of the Homepage.  Once the goods are forwarded for examination, Custodian will send FFE to Customs.  All details pertaining to the shipment will be shown in the respective columns of the MAWB.  Please nRFE date is to be filled with help of the drop down display of the calendar.
       1. This attachment of MAWB/HAWB is allowed only if warehousing of the goods have been done by the Custodian. If not, the screen will return with error “location not assigned”.
       2.  Attachment of a MAWB/HAWB by an Agent is a mandatory step before : a. RFE b. TSP  creation is allowed for the goods.  Once attached  the MAWB/HAWB will be displayed on the Homepage of the Agent with  the respective statuses of the shipment.

3.  MAWB check.
This fill up box when entered with relevant MAWB no will display details of  only the selected master airwaybill on your home page. This will be useful if your home page has many master/house combinations attached to your account and the display runs into many pages. 

4. Show all:
Displays all the  MAWB/HAWBs attached to your account  and on your home page back again. This is to revert back to your full home page after choosing option 3 listed above.

Q.5. What are the fields on the MAWB/HAWB displays of the Home page?
A.5.  When you log into Imports, the Homepage will give you all the details of the AWB attached to you viz.
       DTLS - This will give you the TSP details if already cut with an option to  view the TSP.
     IGM NO - Import General Manifest number.

     ROT NO -  Rotation number given by the Custodian in the warehouse.
     MAWB NO - Master airwaybill number.
     HAWB NO - House airwaybill number for Console shipments.
     BOE -  Bill of entry number given by Customs.
     RFE -  Request for examination message sent by Agent to the Custodian.
       FFE - Forward for examination sent by the Custodian to Customs.
     DO - Delivery Order sent by the Airline to the Custodian.
     OC - Out of charge message sent by Customs to Custodian.
     TSP - Terminal Storage processing charges for giving delivery of goods.
     GD -  Goods Delivered.
     When you point the mouse on the following, will indicate:
1)  under BOE will give the BOE number, under RFE/FFE/DO/OC/TSP it will indicate  ‘Done”, indicating that function has been completed.  Against GD will give date and time of delivery.
2) under ‘BOE not cleared” / under RFE ‘Send RFE’  that is the agent has to still send in his request for examination.  By clicking on it the agent will be able to request for examination with a date chosen from calendar as before.
3) under BOE ‘customs pending’/under FFE/DO/OC ‘waiting’.
4) TSP charges will be shown under the TSP column if TSP has been cut and paid . If TSP has not yet been created a CREATE button will be enabled for him to create his TSP provided the OC  has been received from customs and the D.O has been issued by the airline. 

Q 6. How do I create an Import TSP receipt cum Gate Pass online?
A 6. If an Agent wishes to cut a receipt online please conform to rules laid down for PD Account holders. He may cut the TSP online if the CREATE button is enabled under the TSP column for that R no in his home page. The button will be enabled only if D.O is issued by the Airline and O.C. is given by Customs.

The receipt can also be cut at the Custodian TSP counter. Non PD Account holders  can effect payment through the Bank.  Relevant  papers pertaining to the consignment should be submitted at the time of taking delivery.

Q 7. What is a charges calculator?
A 7. When you click on charges calculator on the homepage, you will see display screen of Rotation number with Delivery date boxes. You can give an approximate date of delivery to be taken. When you submit this information  the system will display your MAWB/HAWB/Flt number/date and charges calculated for warehousing.

Q.8. How is Delivery Order be issued online?
A 8. Airlines should release Delivery Order online once they issue a physical copy of the D.O. to Consignee. To issue D.O. online input as follows after login:
On the Airline Imports Homepage  fill in details of  IGM Number/Year/MAWB and click ‘GO’. You will get a screen display of your MAWB with relevant details.  Click on the box ‘Create” to issue D.O. This will go as an online message to the Custodian.

Q.9. What is a help desk?
A.9. This is a facility desk for our users in cases of any difficulties faced by them online. Contact numbers as below:
     i. Registration: 28318185 Mon-Fri from 9a.m. to  5p.m.
     ii. Operational  (24x7)

                   28318189 for Light  Warehouse
                   28318190 for Heavy Warehouse
              28318188 for TSP counter

Q.10. How to end the Login session?
A.10. User can end the login session by clicking on the Logout button on the screen.

Q.11. Which are the airlines handled by Air India in Import Warehouse?



Q.12. How the Cargo booked as unaccompanied baggage is cleared?
A.12. Presently the warehouse is under M/S MIAPL where all the unaccompanied baggage is warehoused and cleared.

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